FAQ

Product & AI Features

Is the AI transcription and summarization really free forever?

Yes. Vadro is built on a zero-subscription philosophy. Once you purchase the hardware, you receive lifetime free access to our advanced AI transcription, meeting summaries, and mind map generation. There are absolutely no hidden SaaS fees or monthly time quotas.

Does Vadro require Wi-Fi or cellular data to record?

No, Vadro functions as a standalone secure local storage device. You can record offline anywhere—whether in a boardroom or on a flight. Once you reconnect to the Vadro App via Bluetooth, your audio securely syncs and is processed by our AI.

How many languages can the AI recognize?

Our industry-leading AI models support over 110 languages and regional dialects with up to 98% accuracy. It also features automatic multi-speaker recognition, perfectly distinguishing between different voices in a meeting.

Is my voice data and confidential information secure?

Absolute privacy is our priority. Your raw audio is stored locally on the device's massive 64GB storage. When synced, we utilize enterprise-grade encryption for AI processing, ensuring your legal briefs, patient charts, and corporate strategies remain strictly confidential.

Shipping & Delivery

Payment Methods Page

Do you ship internationally?

Yes, we offer global shipping to most countries. We partner with top-tier logistics providers to ensure your AI productivity tool reaches you safely and quickly, no matter where your office is located.

How long will it take to receive my order?

Orders are typically processed and shipped within 1-2 business days. Delivery times vary by location:

Standard Shipping: 5-8 business days
Express Shipping: 3-5 business days

How can I track my package?

Once your order is dispatched, you will receive a shipping confirmation email containing a live tracking link. You can use this link to monitor your delivery status in real-time.

Payment & Security

Shipping Policy Page

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. Our checkout process is fully encrypted and PCI-compliant to guarantee your financial security.

Will I be charged any recurring subscriptions at checkout?

Never. Vadro is a one-time purchase. You will only be charged for the hardware and applicable shipping/taxes at checkout. We do not require you to input a credit card for software access later.

Returns & Refunds

Return Policy Page

What is your return policy?

We stand behind our premium hardware. If you are not 100% satisfied with your Vadro device, we offer a hassle-free 30-Day Money-Back Guarantee. The item must be returned in its original condition and packaging.

How do I initiate a return?

Simply contact our support team with your order number. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send the package.

Warranty & Support

Warranty Policy Page

Does Vadro come with a warranty?

Yes, every Vadro device comes with a comprehensive 1-Year Hardware Warranty covering any manufacturing defects. We build our devices for professionals, ensuring long-lasting durability and reliability.

How do I contact customer support if I need technical help?

Our dedicated support team is available to assist you. You can reach us via the live chat widget on our website or by emailing our support desk directly. We strive to resolve all technical inquiries within 24 hours.

Wholesale & Bulk Orders

Wholesale Page

Do you offer bulk discounts for corporate teams or law firms?

Yes. Vadro is the ultimate tool for corporate executives, sales teams, and legal practitioners. We offer tiered pricing and bulk discounts for B2B orders. Equipping your team with Vadro eliminates expensive recurring software licenses for your entire organization.

Can I become a distributor or reseller for Vadro?

We are always looking for strategic partners. If you are interested in wholesale or distributing Vadro AI recorders in your region, please reach out to our B2B team via the contact form on our Wholesale page.