Shipping policy
How long does delivery take?
Orders are processed within 1–3 calendar days after being placed. Delivery usually takes 3–10 calendar days depending on your location and local courier services.
How much is shipping?
Free shipping on orders over $150. A flat shipping fee of $20 applies to orders under $150.
What countries/regions does VADRO ship to?
Currently, VADRO ships to the United States, the United Kingdom, Canada, Australia, Germany, France, Ireland, Italy, Spain, Netherlands, Austria, Belgium, Finland, Greece, Luxembourg, Portugal, Slovenia, Czech Republic (Czechia), Denmark, Hungary, Poland, Sweden, Japan, India, Slovakia, and the UAE. We plan to expand to more countries and regions in the future.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items arrive at the same time. However, products may sometimes be shipped separately depending on warehouse availability and shipping methods. Once an item has been shipped, you will receive a shipment confirmation email with tracking information.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipping address once the order has been shipped. However, you may cancel your order within 60 minutes of placing it and reorder using the correct address details.
What should I do if my package is lost?
If you believe your package is lost or missing, please contact us immediately. We will investigate the issue with the shipping carrier. If the package is confirmed lost during transit, we will arrange a replacement shipment for you at no additional cost. Investigation and processing usually take 1–3 calendar days.
What if I have a problem after my order has been delivered?
A timely notification with valid proof will help us resolve your issue as quickly as possible. If you experience any of the following issues with your order, please contact us within 3 calendar days of receiving the package and provide a detailed description along with relevant photos or information:
• Items in the package are damaged.
• The items received are incorrect or missing.
• The tracking information shows the package as delivered and signed for, but you did not receive it.
Our support team will review the case and provide an appropriate solution, including replacement or reshipment when applicable.
